Terms & Conditions

When you purchase a product from The Dizzy Knitter website you are acknowledging that you have read, understood and are accepting the following The Dizzy Knitter terms and conditions.

PRICE

All pricing is in United States Dollars. Pricing may be changed at our discretion and without notice. All credit cards are charged in US Dollars.

Typographical Errors: In the event a product is listed at an incorrect price or with incorrect information due to typographical error or due to incorrect information received from our suppliers, The Dizzy Knitter has the right to cancel the order.

RETURNS AND EXCHANGES

We would like you to read our Returns and Exchanges Terms carefully to ensure that you are fully aware of your rights when purchasing products (the Products) via our website. Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between The Dizzy Knitter and you the customer.

If you are not satisfied with a product that you ordered online once you've had the chance to see it first-hand, you are welcome to return it to us within 30 days, unused and in a pristine saleable condition with the original packaging *(with the below exceptions) and we will refund your cost of goods - please note cost of shipping is at the expense of the customer - please ensure you contact us first before returning any goods.

Please contact us with your name, order number, product name, and reason for return. The Dizzy Knitter will then give you written authorization to return your package with return postage details, do not return the item without this authorization from us.

Damaged/faulty items: The Dizzy Knitter packages your items with care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us at The Dizzy Knitter within 7 working days. Outside of this time no refunds or exchanges will be given.

  1. You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, The Dizzy Knitter is not obliged to re-send the order to the correct address at our own expense, costs will be recharged to the customer.
  2. The damaged item/items must be returned within 10 days of contact with customer service.
  3. No returns or exchanges will be given after 30 days.
  4. Postage costs are at the expense of the customer unless the item is deemed faulty.
  5. The product (s) must be new, i.e. unused, unwashed, undamaged, unsoiled, and in their original packaging and/or tags attached.
  6. All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer's expense. The Dizzy Knitter can not be held responsible for any products lost/damaged in transit.
  7. Refunds or exchanges will not be given on digital products.
  8. After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will generally be processed within seven (7) business days of our receipt of returned products.
  9. All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within ten (10) days of us notifying you that a refund has been issued.
  10. We do not accept returns of used items or:
  • Any item on sale
  • Any item marked as a special order item
  • Any item not in pristine resalable condition

 Safe Delivery & Authority to Leave

Most orders are sent by the USPS, ensuring that your order can be traced. Occasionally we also use selected couriers.

If no-one is at home when the courier delivers, you should receive a 'calling card' explaining where to collect the parcel from the Post Office (or for couriers, how to arrange redelivery).

If no-one will be at home during the day, you might consider having the order shipped to a work address.

All orders require your signature on delivery unless you tick 'Authority to Leave' and leave special delivery instructions in the Comments Box during Checkout for the order to be left in a safe location should you not be at home. Please note, however, that by doing so you take responsibility should the order go missing after it is delivered.

COPYRIGHT

All content, including site design, text, graphics and images are the property of The Dizzy Knitter and are protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.

DISCLAIMER

The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. The Dizzy Knitter however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site.

The Dizzy Knitter reserves the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honor or commit to obligations as a result of those inaccuracies. The information contained on our site is general in nature and is not an endorsement of any particular product.

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