We would like you to read our Returns and Exchanges Terms carefully to ensure that you are fully aware of your rights when purchasing products (the Products) via our website. Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between The Dizzy Knitter and you the customer.
If you are not satisfied with a product that you ordered online once you've had the chance to see it first-hand, you are welcome to return it to us within 30 days, unused and in a pristine saleable condition with the original packaging *(with the below exceptions) and we will refund your cost of goods - please note cost of shipping is at the expense of the customer.
Please contact us with your name, order number, product name, and reason for return. The Dizzy Knitter will then give you written authorization to return your package with return postage details, do not return the item without this authorization from us.
Damaged/faulty items: The Dizzy Knitter packages your items with care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us at The Dizzy Knitter within 7 working days. Outside of this time no refunds or exchanges will be given.